Digital Evolution: New Opportunities for Customer Intimacy

February 18, 2016
Hosted by Bonnie D. Graham

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Episode Description

The buzz: Up close and personal.Every second sentence, every slide, blog and story in every industry talks about “Digital”. What exactly is it, and what does it mean for you, your company and your customers? Perhaps most important, what changes does it bring to the definition of a “customer”? In a perfect future, we will better pamper and delight our customers, but we can’t unless we know who and where they are, what they want and expect. The experts speak. Michael Sérié, InnoLifters: “I'm not a tech guy. I'm looking at the technology with the eyes of my customers, normal people's eyes” (jack Ma). Marco Cigaina, SAP: “Integrative Thinking: The ability to constructively face the tensions of opposing models, and instead of choosing one…generating a creative resolution...a new model…superior to each.” (Rotman School of Management). Alejandro Pifarré, SAP: “Only the paranoids will survive" (Andy Groove). Join us for Digital Evolution: New Opportunities for Customer Intimacy.

Innovating Innovation with Game Changers, Presented by SAP

Innovating Innovation with Game Changers, Presented by SAP

Thursday at 7 AM Pacific/10 AM Eastern Time on VoiceAmerica Business Channel

The pace of technological advance is constantly increasing and puts pressure on companies to be more effective in innovation.

At the same time, most businesses do not fully leverage the innovation potential of their employees and partners, due to a lack of communication – and ideas that are still kept in organizational silos.

Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our special series on a glimpse into tomorrow’s hot business and industry trends around Innovation Management - and how to “innovate innovation” within your company.

Learn how you can become the savvy Transformation Leader who takes your company across the finish line as you look ahead to the next wave of business.

Innovating Innovation with Game Changers, presented by SAP, live on Thursdays at 7 AM Pacific Time / 10 AM Eastern Time on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

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