Why organizational design and behaviour should matter to leaders

March 10, 2016
Hosted by Lisa Chicules

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Episode Description

Leaders can spend a lot of time on developing a vision for their organization, a 5-year strategic plan, but have they spent the time thinking about how the organization can deliver on the vision or the plan? How different structures and lack of clarify around accountabilities and lateral relationships can get in the way of success. Organizational design and behaviour matters to leaders because it unlocks the potential of the organization and the leader to deliver their vision. Without this step even the best strategy will fail.

Chat with Chicules: What They Couldn’t Teach You in Business School

Chat with Chicules: What They Couldn’t Teach You in Business School

Archives Available on VoiceAmerica Business Channel

The purpose of Chat with Chicules is to help you understand what others could not, to share what they couldn’t teach you in business school, because you have to live it to get it. The intention of the show is to share insights and ideas to be successful in business today. Your show host, Lisa, will share the experiences she has unearthed in her journey to thrive in business. Lisa speaks with candor about what it really takes to be successful, challenges preconceived notions, and to inspire. This is for people who would rather stand up and be noticed than sit down and be hidden.

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Lisa Chicules

Lisa Chicules

Lisa Chicules has over twenty years of experience working with leading brands like Nike, Coca Cola and General Mills. Lisa has a Bachelor of Arts degree in Finance and Economics from the University of Western Ontario, and began her career in advertising. She provided major contributions to world-renowned agencies, including J. Walter Thompson, DDB, and Leo Burnett. Also, Lisa has run two successful consulting businesses and is a member of the Canadian Marketing Association.

She is a brand champion and transformative leader within the marketing and communications industry. Lisa partners with stakeholders and leverages her unique insights to efficiently analyze business challenges, steer brand discovery and influence positive outcomes.

She has been honored globally for her work and contributions on key accounts, including The Heart and Stroke Foundation, Gold CMA Marketing Award, Coca Cola Canada, London International Advertising Awards and Advertising and Design Club of Canada, Nike Global recognition for Women in Sport and General Mills, One Show Certificate, TV Broadcast New York.

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Episode Directory

March 2016

  • 3/17/2016: Season 1 Finale: Unearthing your Leadership Potential Listen Now
  • 3/10/2016: Why organizational design and behaviour should matter to leaders Listen Now
  • 3/3/2016: Leaders: are they born or developed? Listen Now

February 2016

January 2016

Goodwin Gibson

Goodwin Gibson is the principal consultant at Goodwin Gibson Consulting (GGC). GGC is an independent consulting practice focused on making sense of business disruption and opportunities driven by digital technologies. Goodwin’s career began in the advertising and marketing-services industry and spanned over 25 years. Goodwin spent 13 years with Cossette Communications Group where he helped build one of the largest direct marketing firms in Canada. In 2004 Goodwin moved to MacLaren McCann where he oversaw the merger of its direct and digital business units to form MRM Worldwide Canada, one of the largest and most awarded direct and digital agencies in Canada. In 2010, Goodwin created Conversion, an integrated digital agency with top tier client and in 2014 Goodwin sold his shares to begin GGC, his consulting business. View Guest page

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Ruth Henderson


Ruth is one of the founding partners of Whiteboard Consulting Group Inc.. Whiteboard is a training & facilitation company that works with organizations that are going through significant change to uncover hidden opportunities to improve business results.
Ruth has more than 25 years of experience in both the private and public sectors, and is a proven leader, mentor, and certified coach. She has an MBA from Queen’s University and her specialized training came later when she was the first person to be certified as a Black Belt in Ford Motor Company’s global roll-out of Six Sigma process methodology.
Ruth also spent more than 5 years in a senior leadership role within the Ontario Public Service. There she built and lead an innovative and ground-breaking team of more than 60 employees focused on business effectiveness and identifying over a $100 M in savings opportunities in innovative modern service delivery. View Guest page

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Heather Hilliard


Heather Hilliard is the co-founder of Caliber Leadership Systems and the Striving Styles® Personality System. She has over 25 years’ experience working with companies in organizational development and change, leadership and team development, succession and selection, performance management and rewards. Her specialty is in driving behavioural change and facilitating the development of high performance leadership teams and organizations. She is known for guiding clients out of dysfunction, chaos, apathy and more on the way to achieving higher levels of performance and realizing potential at the personal, team, leader and organizational level. Wanting an answer to the question: why do people behave the way they do, Heather and her business partner created the Striving Styles Personality System and authored, Who Are You Meant to Be? which clearly explain how our brains are organized and how our innate psychological needs drive our behaviour. View Guest page

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Morley Katz

Morley Katz is Managing Director of Management Matters Inc., a consulting practice focused on helping CEO's and senior executives solve tough leadership and organizational challenges. He combines a rigorous body of knowledge with a highly-skilled and practical approach to organizational design, organizational effectiveness, and executive leadership. Since founding Management Matters in 1997, Morley has consulted to more than 60 organizations and over a thousand senior executives across the public, corporate and not-for-profit sectors He has worked in Canada, US, Europe and Asia. Morley holds degrees in management sciences (operations research and organizational behavior) from the University of Waterloo, electrical engineering from Queen’s University, and mathematics and philosophy from the University of Toronto. View Guest page

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Michelle Moore


Michelle is the principal consultant at MindEquity, an organizational consultancy powered by Theory U. Michelle co-creates meaningful transformations with clients through innovation for the triple bottom line (people, profit & planet).
Her 25 year career provided adventures in four countries - USA, Germany, Russia and now Canada. As an equity partner with both Ernst & Young and PricewaterhouseCoopers based out of Moscow, Russia for 15 years, she launched and led two consulting practices, working with energy, manufacturing and technology clients in the newly developing “Wild East”.
Michelle is passionate about profound transformation (not just change). Helping companies transition from command to market economy was the early mission. Today, she focuses on specific techniques to enhance management performance from the “inside out”. View Guest page

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