Rockstone Consulting Talks Client Retention

June 20, 2016
Hosted by Shelley Hancock

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Episode Description

Retaining clients is at the heart of any business. If you can't keep that client coming back for more, you'll soon need to close your doors. Marketing has certainly changed since I opened my first skin care center in 1990. I'm getting a little help from a professional to stay up on the latest.
Here's some information we'll share with you today:
The Importance of Knowing Your Customer.
The Wonders of Obtaining Feedback and Acting On What You Have Discovered.
The Power of Branding.
And much more!

Shelley’s Show and Tell

Shelley’s Show and Tell

Archives Available on VoiceAmerica Health and Wellness Channel

The beauty industry plays into our need to feel youthful and beautiful. How do you weed through all that information thrown at you? What treatments and products are truly transformational and what is snake oil and optical illusion.

When you hear it on Shelley’s Show and Tell it’s already been tested at Real Transformation Skin Care Centers and has their professional stamp of approval.

Shelley’s Show and Tell brings you the current real information about cutting edge anti-aging and acne treatments as well as the real skinny about the latest skin care ingredients. We also fill you in on home use tools and how to incorporate them into your daily beauty regime.

We offer stories of how to use the Law of Attraction, keeping your mind on what you want instead of complaining about how things are, to start a business or take one to the next level, and how to create a happy fulfilled life.

You will be motivated and inspired to make a change.

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Shelley Hancock

Shelley Hancock

Shelley Hancock, (a.k.a. “The Gadget Gal”), is one of the most trusted esthetic advisors in the beauty industry and Founder of Shelley Hancock Consulting, an organization dedicated to helping estheticians take their businesses and careers to the next level. Shelley is also the founder of Real Transformation Skin Care Centers offering the latest cutting edge technology in anti-aging and acne.

In 2005 after owning a successful skin care center for 15 years, Shelley expanded her focus so she could provide a deeper level of service to her fellow estheticians. Through hands-on training, workshops and private consultations, she has now connected thousands of beauty business owners with esthetic equipment that attracts a higher level client and helps build a more successful practice.

In addition to being the Owner and Head Trainer at Shelley Hancock Consulting, Shelley is hands-on at her two Real Transformation Skin Care Centers, both located in California. When she’s not teaching, training, coaching or working with clients, you just might find her recording voice overs for commercials. Shelley lives each day by the motto that what you think about and talk about, you bring into your life, so you had better choose wisely!

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Episode Directory

October 2016

September 2016

August 2016

Tina Abnoosi

Tina Abnoosi is a founder & President of TAMA Research. She has a Bachelor’s degree in Electrical Engineering & more than 29 years of experience as a leading designer of electromagnetic components. Her professional experience includes a broad range of medical, military, avionics, test & measurement, industrial & specialty commercial applications. Ms. Abnoosi also holds multiple patents & has served in various capacities including engineering design & management, marketing, new manufacturing site setups, & directing offshore manufacturing facilities. Ms. Abnoosi has 14 years of experience with Microcurrent treatment techniques & leads TAMA’s hands-on training classes. Her unique entrepreneurial talents has led the direction of TAMA in product architecture & development. She strives to continuously set new standards for customer relations, has a strong commitment to maintain TAMA’s position as a technological leader while empowering clients with most accurate & up-to-date information. View Guest page

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Traci Brown

Traci L. Brown, is a body language and persuasion expert. She’s a Certified Master Practitioner of Neuro Linguistics, Hypnosis and Huna.
Ms. Brown is a 3 time US National Collegiate Cycling Champion and former member of Team USA. Through sports, she learned that peak performance in any arena requires emotional balance, mental clarity & focus.
For twelve years, she has dedicated her career to assisting athletes, businesses, teams & individuals in achieving desired goals and enhancing performance by paying attention and turning to the power within. She travels the country speaking to associations and corporations, teaching them how to hear ‘Yes!” more easily and more often.
Ms. Brown is a frequently decodes body language on TV news shows. Additionally, she’s the author of two books: Mastering Magical Persuasion and How to Make Money, Have Fun and Love What You Do. View Guest page

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Dr. Christina Christiansen

Dr. Christina Christiansen graduated from Logan College of Chiropractic, where she earned a Bachelor of Science degree in Human Biology as well as a Doctorate in Chiropractic. Dr. Christiansen earned a Bachelor of Science in microbiology with a minor in exercise science from East TN State University. Dr. Christina became interested in Chiropractic after being diagnosed with a terminal illness, modern medicine could only offer pharmaceuticals & surgery. The medical doctors stated that she would never be able to play sports again & that she would be sick the rest of her life. Dissatisfied with the prognosis she turned to alternative care for help. With one treatment, all of her symptoms were gone & she has since been able to live life to the fullest. Dr. Christina has focused on providing up to date& cutting edge health care for her patients by staying active with current research that is supported with safe & effective healthcare protocols. View Guest page

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