The Four Workplace Conditions
September 22, 2016
Hosted by Gwendolyn D. Galsworth, Ph.D.
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Episode Description
George Bernard Shaw, the 19th century Irish playwright, once declared: “The biggest problem in communication is the illusion that it has taken place.” An amusing thought perhaps—but, for most companies, the result is not funny. If you make a habit of blaming bad communication for problems and mistakes—including assembling a part the wrong way or administering the wrong med—you miss the real problem. Listen as Gwendolyn Galsworth, your host and visual expert, presents a four-part logic that explains why things go wrong at work, and only one part is “bad communication.” That logic is called The Four Workplace Conditions, derived from the work of Dr. Ryuji Fukuda, former head of quality at Sumitomo. Follow the four stages as performance deteriorates from ideal to just plain wrong because people: a- don’t understand, b- they cannot execute, or c- no one has yet identified what’s right. Here is a new way of keeping track of results—and all in support of greater visuality at work.
Visual Workplace Radio: Let the Workplace Speak
Archives Available on VoiceAmerica Business Channel
Visual Workplace Radio: Let the Workplace Speak offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it.
Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats, case studies, interviews with business leaders and topic experts.
Whether yours is a factory, hospital, military depot, bank, office or dry cleaners, get informed, get inspired, get visual.
Gwendolyn D. Galsworth, Ph.D.
Gwendolyn D. Galsworth, PhD, is president and founder of Visual Thinking Inc. and The Visual-Lean Institute(r), a training, consulting, and research firm in visual workplace technologies. Over a period of 30 years, Dr. Galsworth has codified the field of visuality into a single coherent framework of thinking and application called the 10-Doorway Model.
In 2005, Dr. Galsworth established the Visual-Lean(r) Institute where in-house and external trainers are licensed in nine core visual workplace courses.
Four of her nine courses are now available as on-line training systems (English/Spanish), with more to come. Galsworth is author of seven books, including two Shingo Prize winners: Visual Workplace/Visual Thinking and Work That Makes Sense, available from her website and Amazon.
Dr. Galsworth began in the 1980s as the head of training/development at Productivity Inc. She worked closely with Dr. Ryuji Fukuda to adapt the CEDAC(r) method for western companies, and with Dr. Shigeo Shingo to develop, among many things, poka-yoke for the West. She was principal developer of Visual Factory, TEIAN (operator-led suggestion systems), and the X-Type Matrix.
A Fellow on the Shingo Institute Faculty and former Baldrige and Shingo Examiners, Galsworth has led study missions to some of the world’s finest companies, including in Japan. Dr. Galsworth lives in New England where she happily works, hikes, and writes.