Engagement by Design

October 11, 2016
Hosted by Jeff Smith

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Guest Information

Episode Description

Hello leaders, yes I am talking to you! Engagement can't just be a buzz word you throw around. You can't just want your 'employees to be engaged' or 'your customers to be engaged'. It has to be a strategy that is embedded throughout your entire organization and this requires dedication, commitment and an understanding of what engagement really is -an emotion-. It also requires that you have the right resources to help them take your vision of engagement and make it a reality in every corner of the company. If you care about creating a company where your employees and customer are so engaged that they become brand champions you have to be intentional and focused on processes that lead to emotional outcomes. Please join us as we cover best practices and tips on creating an engagement culture. Joining Jeff on the show will be Marisa Keegan who is the host of the engagement focused podcast Utter Brilliance and wrote the book Culture: More than Jeans and Margarita Machines.

Voltcast: Illuminating Leadership

Voltcast: Illuminating Leadership

Tuesday at 10 AM Pacific Time on VoiceAmerica Variety Channel

Great leaders multiply their vision into results that far exceed the resources they start with. Through interviews and discussions, Jeff Smith explores leadership issues and illuminates action points and perspectives to help teams in any industry. Jeff talks with experts who study these issues and shares some of his own wisdom from years as an executive leader and executive coach.

The show covers issues that are impacting real teams right now. These include mindfulness in leadership, shaping the right corporate culture and other tips and tools for leaders and teams. Listen for Voltcast: Illuminating Leadership, live every Tuesday at 10 AM Pacific Time on the VoiceAmerica Variety Channel.

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Jeff Smith

Jeff Smith

Jeff Smith is a leadership multiplier. He helps leaders develop their potential and apply their talents to meet their goals. His passion for this work led him to found Voltage Leadership Consulting in 2011, where he and his partners have guided thousands of individuals and teams to excellence.

Like many of the executives he coaches, Jeff balances his work, family time with his wife and four children, and training for marathons. He uses a collaborative approach with his clients to help them pinpoint their vision for their professional and personal lives and make it reality.

Jeff draws on more than twenty-five years of experience as an executive in human resources and operations with both profit and nonprofit organizations. His expertise includes organizational development, organizational change, succession planning, executive coaching, team-building, leadership development, and recruiting.

Jeff graduated cum laude with a BBA from James Madison University in management and history. He also holds a MA from George Washington University in Human Resource Development. Additionally, Jeff graduated from Georgetown University with an Executive Coaching and Leadership Certificate and became a Fellow of the Advisory Board in 2006. He earned his Professional Coach Certification through the International Coaching Federation.

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