Smart Cities: Digital Engagement of Citizens and Municipal Utilities

May 11, 2017
Hosted by Bonnie D. Graham

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Episode Description

The buzz: “From alternative fuels to electric vehicles, smart cities depend on smarter movement of people and goods” (www.bv.com). Ah, smart cities! What makes them tick? Many innovative scenarios of digital transformation are utilities-based municipal waste and environmental services such as electric mobility, smart grids, and smart bins. But many cities are challenged to turn potential into practice. Five pillars to consider: citizen experience omni-channel; harness assets and IoT; smarter and engaged workforces; accelerate growth innovation; re-platform core business processes. The experts speak. Milke Eberhardt, SAP: “Difficult roads often lead to beautiful destinations. The best is yet to come” (Zig Ziglar). Raik Kulina, SAP: “That’s been one of my mantras—focus and simplicity. Simple can be harder than complex” (Steve Jobs). Joerg Ferchow, SAP: “The people are the city” (Shakespeare, Coriolanus). Join us for Smart Cities: Digital Engagement of Citizens and Municipal Utilities.

Game-Changing Utilities of the Future, Presented by SAP

Game-Changing Utilities of the Future, Presented by SAP

Thursday at 11 AM Pacific Time/2 PM Eastern Time on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on Game-Changing Utilities of the Future.

We’ll explore the complete range from the customer experience to the digital workforce and how the utilities industry is transforming or reinventing themselves in this Digital Age.

Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Game-Changing Utilities of the Future, presented by SAP, broadcasts live on Thursdays on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of more than 25 weekly business thought leadership talk series presented by SAP under the banner of Coffee Break with Game-Changers Radio, which debuted in 2011. In a uniquely lively, unscripted roundtable discussion format, Game-Changers offers a broad range of expert business and technology insights to a global business audience.

SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.

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Episode Directory

August 2017

July 2017

June 2017

Dean Afzal


Dean Afzal oversees Global B2B Marketing at SAP Hybris to help customers make informed decisions for their digital transformation journey. Previously, Dean has worked as a management team member at multiple start-ups that produced significant market disruption – Gaikai (acquired by Sony), and iCrossing (acquired by Hearst). Dean has over 17 years of digital experience working in M&E, Hi-Tech, Energy, Consumer Services across B2B and B2C and three years as a Principal Consultant at SGK. View Guest page

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Henry Bailey


Henry Bailey is the Global Vice President of Utilities Industry Business Unit for SAP, the world’s leading provider of business software solutions. He has more than 20 years tenure in the Utility Industry sector and is responsible for managing the Industry Business Solution experts within the Global Utilities Business Unit. Henry’s achievements include working for major energy fuel supply companies, designing Work and Safety management software systems for leading Utility companies as well as designing and patenting software products for regulatory compliance. He is a published author on business strategies and has extensive background around Customer Systems, Enterprise Asset Management, Smart Grid, AMI and eMobility (electric vehicles) within the Utility Industry sector. Henry Bailey holds a BS in Computer Information Science and Robotics. View Guest page

Episode Listing:

Mike Eberhardt


Mike Eberhardt is a Global Industry Principal for Public Sector at SAP Hybris Software. He brings over 20 years of Public Sector experience including 18 years with Sun Microsystems and Oracle in Europe, Middle East and Africa. He worked hand in hand with International Organisations, like the World-bank, the UN, USAid on ICT Universities projects in Sub-Sahara Africa. Mike’s focus on Omni-Channel commerce business development with Hybris for 4 years puts him in a unique position to holistically view and apply learnings from the disruption by consumers to retail and by extension, into their roles as citizens, influencing the sift to digitally engaging with all levels of government over the last 2 years. His experience spans product strategy product and solution management, driving out the latest offerings by SAP Hybris for the public Sector, a unique product for citizen engagement. View Guest page

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Vanessa Edmonds


Vanessa Edmonds is a results-driven utility industry strategist, research analyst, author and speaker who combines academics, research and professional industry experience and relationships to help clients de-risk decisions, seize opportunities and prepare for the future. As the leader of TMG’s research practice, Research. Innovate. Materialize Solutions (RIMSolutions™), her specialties include primary and secondary research, market analysis, best practice story-telling, risk mitigation, vendor and solution expertise, go-to-market strategies, market development, alliance and partnership strategies, service development/road maps, opportunity assessment and competitive positioning. Vanessa speaks at industry events and has been published by CIO Review, BBC Capital, Electric Power Research Institute (EPRI), Utility Analytics Institute, WE Magazine and Energy Central. She has served on the Boards for Women in Energy Network and Energy Central’s Mobility Conference. View Guest page

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Jill Feblowitz


Jill Feblowitz, President of Feblowitz Energy Consulting, is an internationally recognized expert in innovation in the energy industry. With over 30 years in the business, she has a historical perspective on the industry as well as a keen sense of game-changers – renewables, distributed energy resources, utility-scale storage, electric vehicles, grid modernization and smart cities. Jill has advised CIOs, Business VPs in the Energy and Utilities industry on IT strategy to support energy industry business trends. She has led teams of researchers in IT and OT areas applicable to the industry - security, work and asset management, customer relationship management, billing, energy trading and risk management, distribution management systems, outage management, power plant optimization, smart buildings, enterprise resource planning, budgeting and planning. View Guest page

Episode Listing:

Joerg Ferchow


Joerg Ferchow is a utilities expert within the Energy & Natural Resources sector at SAP. He helps utility companies to accomplish their digital transformation. Together with customers, partners, and colleagues, he identifies use cases that carry forward the energy turnaround focusing on decentralized regenerative energy production. Furthermore, Joerg is a qualified Design Thinking Coach – a methodology with the goal to come to innovations. He graduated with a degree of Business Administration and Computer Science at the University of Regensburg. View Guest page

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Barbara Fluegge


Barbara Fluegge leads the Smart Cities and Regions initiative at SAP. As a thought leader, she advises executives, forward thinkers and innovation leaders. She dedicates her activities to entire ecosystems being cities, ports and mega events in digital and sustainable transformation. Barbara is a strong believer of innovation and digitization as a public good for everyone. She works on global scale and has in depth knowledge in public sector, automotive, manufacturing, telecommunications and many other industries. Barbara is a recognized speaker, editor and author. She recently published two books on Smart Mobility with Springer. Barbara holds a PhD in Management and Economics with Tilburg University, Netherlands and a Master Degree in Business Administration and Computer Science from the Otto-Friedrich-University Bamberg / Germany. View Guest page

Episode Listing:

Garrett Grooms


Garrett Grooms began work at Metropolitan Utilities District in 2014 as a resource for the Help Desk. He was promoted to a Technical/Functional Analyst on the Enterprise Asset Management team shortly thereafter and has been fully involved in GIS, SAP, ECM, and other technical administration capacities. Garrett’s primary role is development of solutions that require integration of existing systems. He has created web applications that increase productivity for field technicians as well as internal clients. View Guest page

Episode Listing:

Raik Kulinna


Raik Kulinna is the Global Lead for Waste, Recycling, and Environmental Services at SAP. He helps cities and companies in the circular economy to find the right solutions in the SAP comprehensive software portfolio. Raik has recently published a Digital the Circular Economy Business Model Toolkit as an extension of the toolkit from Forum for the Future and Unilever. Raik graduated with a degree in computer science at the University of Applied Sciences Leipzig. Additionally, Raik holds a postgraduate MBA in Environmental and Quality Management at Ostfalia University for Applied Sciences. View Guest page

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Nicholas Mauldin


Nicholas Mauldin is an SAP Solutions Program Manager for OpenText and is responsible for the Go-To-Market of the SAP Solution Portfolio of OpenText in North America. By leveraging his background in utilities, he works closely with customers to better understand their challenges and find ways to accelerate their digital transformation with SAP and OpenText. View Guest page

Episode Listing:

James McClelland


James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Marketing. He has over 25 years of experience creating business strategy for utilities deregulation. A graduate of the University of Toronto, Canada, James holds a degree in Business & Commerce. He currently resides in Dallas, Texas. View Guest page

Episode Listing:

Anil Parekh


Anil Parekh currently leads Accenture’s Digital Grid Business, supporting utility companies to adopt digital technology platforms to unlock the value inherent in their core business processes, systems and data. His consulting background is in asset intensive industries, including the oil & gas sector and utilities. Earlier in his career, he worked at leading strategy consulting firm. Anil began his career with Esso UK in their supply and trading division. View Guest page

Episode Listing:

Ken Pierce


Ken Pierce, the global leader of SAP Leonardo Internet of Things (IoT) for the Connected Assets Category as well as the Global Leonardo IOT Lead of Energy & Natural Resources Sector (Oil & Gas, Chemical, Utilities, Mill & Mining, Industries), helps customers define their IoT and Digital Transformation strategy. Ken brings to the table 25-plus years of experience serving as a trusted advisor to business and IT executives where he focuses on understanding their challenges, establishing a solution vision, and building compelling value propositions that produce business results. View Guest page

Episode Listing:

Tom Raftery


Tom Raftery is Global VP, Futurist, and Internet of Things Evangelist for SAP. Before joining SAP, Tom worked as a Futurist for Gerd Leonhard’s Futures Agency, and an independent analyst focusing on the Internet of Things, Energy and CleanTech. Tom has a very strong background in social media, is the former co-founder of a software firm, and is co-founder and director of hyper energy-efficient data center Cork Internet eXchange. Tom also worked as an Analyst for industry analyst firm RedMonk, leading their GreenMonk practice for over 7 years. Tom serves on the Advisory Boards of SmartCities World and RetailEverywhere.com. View Guest page

Episode Listing:

Stuart Ravens


Stuart Ravens is a principal research analyst, contributing to Navigant Research’s Utility Transformation team. He focuses on utility digitization, analysing IT transformation, analytics, transactive energy, and changing utility business models. Stuart has been an analyst for more than 20 years. For the past nine years, his work has focused on the use of ICT by utilities. He has played a lead role in the delivery of custom research and advisory work for many utilities, IT vendors, service providers, and renewables specialists. As an expert on the use of IT in the energy industry, Stuart has been invited to speak at conferences around the world. He has also worked as an analyst in financial and professional services organizations based in London. He holds an MSc in information science from City University, London. View Guest page

Episode Listing:

Michaela “Ela” Rose


Michaela “Ela” Rose, Senior Sustainability Advisor, Sustainable Business Team at the non-profit Forum for the Future, has managed multinational partners such as 3M and O2 and has been involved in projects i.e. Eco Rating, The Digital Revolution, the Additive Manufacturing Toolkit and the Circular Business Model toolkit. Through her work at Forum she is exploring how digital technology and services can accelerate a more sustainable future. She graduated with an MSc in Environmental Technology at Imperial College London. Her previous roles include; Innovation and Environment strategist at business consultancy Kjaer Global, focusing on future trends, and Strategic Planning Assistant at communication agency TBWA. She studied a Masters in Innovation Management and received an undergraduate degree in Strategic Planning and Communication from the University of Arts Berlin. View Guest page

Episode Listing:

Marc Rosson


Marc Rosson, Enterprise Architect, Snohomish County PUD #1, brings over 29 years of experience within the Information Technology industry. During his career he has been in many roles from programmer to CIO and has been in the Enterprise Architect role for Snohomish County PUD for the past 9 years. Prior to utilities, Marc worked as the CIO for the Seattle Housing Authority providing public housing in the city of Seattle for 10 years and before that 10 years in Oil & Gas for multiple companies including Exxon/Mobil/BP/Tosco/Conoco-Phillips. Marc has degrees in both Computer Science and an MBA. View Guest page

Episode Listing:

Robert Thiele


Robert Thiele is senior director at OpenText and in charge of OpenText's portfolio of SAP solutions in the Americas since 2014. This portfolio is sold and supported by SAP as SAP Solution Extensions. Since 2007 Robert Thiele has been working closely with SAP and SAP customers especially in the areas of digital customer engagement and commerce, omnichannel communications, warehousing and logistics, and billing, and various industry solutions including utilities. He has 20+ years of experience in international enterprise IT markets, business development, marketing and channel sales. Prior to joining OpenText (StreamServe) in 2004, Robert held various management positions in marketing, strategic alliances and business development in CRM, business process integration, and SAP hosting companies. View Guest page

Episode Listing: