Joel Quass is the author of Good Management Is Not Firefighting, How to manage using what you already know. He speaks on management topics including customer service, stress in the workplace and hiring practices. Joel provides (gratis) Workshops for unemployed workers through the NJ Department of Labor One Stop-Career Center in Toms River, NJ. Joel's career in management began over 35 years ago. He has owned five businesses, including Quassword Cards, "The Crossword Puzzle Greeting Card" that he managed with his brother Brian, and Strawcastle Snax, a vending company in Williamsburg, Virginia, which he developed from $90,000 to $1/4 million in gross sales in two years. Joel is an active member of Toastmaster International and the Toms River, NJ Chamber of Commerce. Joel received a BA in Political Science from Christopher Newport University, VA, where he was the President of the Student Government, Commodore of the Sailing Club and an Adjunct Professor teaching sailing.