Bob Parker is a group vice president at IDC, responsible for the research direction at IDC Manufacturing Insights and IDC Retail Insights. These industry business units provide global, fact-based research and analysis on best practices and the use of information technology that helps clients improve their capabilities in key process areas. Bob blogs regularly in the IDC Insights Community (http://idc-insights-community.com). Before IDC, he served as a research vice president at AMR Research, launching the most successful new program in the company's history - e-commerce research. Previously, Bob was Managing Director at TDI, a technology-based company that included distribution, systems integration, and Internet Service Provider (ISP) business units. He was also corporate CIO at Eastern Technologies, a manufacturer serving the defense and commercial vehicle industries, and division CIO at the Acoustic Research business unit of International Jensen.