Gwynne Kostin is Director, Mobile in the Office of Citizen Services & Innovative Technologies at the U.S. General Services Administration. She works with federal agencies to clear a citizen-centric path for mobile access to government. In her previous role as Director of GSA's Center for New Media and Citizen Engagement, she launched the government's free, policy-compliant "build-a-blog" platform apps.gov NOW and the contest platform challenge.gov. As Director of New Media for the U.S. Department of Homeland Security, Gwynne drove new technologies to solve business problems, creating the department's first social media strategy, developing a cross-agency web communications model for disaster response, and leading new media communications and strategy for the department's 22 agencies. Prior to public service, she spent ten years in new technologies, including founding a successful Internet start-up in an association and leading strategic Web communications in health care and education.