R. David Hofferberth
R. David Hofferberth, PE, Service Performance Insight’s founder and a Managing Director, has over 25 years experience in information technology as an industry analyst, market consultant, and product director. He is focused on the services economy, and in particular, on white-collar productivity issues and the technologies that help people perform at their highest capacity. Dave’s background in services productivity began in the early 1980s. In 1999 he introduced the solution area now known as Professional Services Automation (PSA) when he published the seminal report, Professional Services Automation: Increasing Efficiencies and Profitability in Professional Services Organizations. He co-authored the groundbreaking Professional Service Maturity Model™ benchmark used by over 5,000 project-oriented organizations to diagnose and improve performance. Dave is a frequent speaker at key industry events and has provided advisory services to project- and services-driven organizations.