Joe Dignan is Chief Analyst at Ovum, addressing the European public sector. He is a member of Ovum’s Industry Technologies team, which produces research and analysis on the use of technology in the education, government, health sciences, financial services, energy and sustainability, and telecoms industries. Joe’s area of expertise is transformation in government and the advances in ICT driving change in the European public sector. The focus of his research is the development of smart cities. He joined Ovum from Microsoft, where he was the World Wide Industry Managing Director for Local and Regional Government leading Microsoft’s nascent smart city value proposition. Joe has substantial experience in Government complemented by working for global public strategic transformation consultancies and blue chip suppliers such as EDS and Microsoft. He is a regular speaker at executive briefings, including keynotes at SmarterCities, eIndia, eDubai, and an expert speaker for the EC in China.