For the last 31 years John Tschohl has solely focused on helping organizations drive a service culture and create a customer experience through his technology that is built on practicality, simplicity and common sense. With his focus on empowerment and the power of the social media, Tschohl has the ability to passionately communicate the power of the service strategy to top executives and their workforce. John’s technology and books are in 11 languages and available in over 45 countries. Tschohl has authored several books that are recognized and highly esteemed by senior executives as the most powerful must-reads in Customer Service. His message is based on common sense built around his 41 years as a conference speaker, designer of training programs and developing a high performance workforce. John Tschohl is known by some as the “Guru of Customer Service” by USA Today, Time and Entrepreneur Magazines. He has been featured on Good Morning America, CNBC and PBS. Author of 7 books.