Brian Kilcourse is the co-founder and managing partner of Retail Systems Research LLC (RSR), focused on delivering research, strategies, and knowledge for the extended retail industry. RSR has advisory relationships with best-known technology companies, including Cisco Systems, SAP, IBM, Toshiba, SAS, Manhattan, and JDA. In addition to authoring research reports on omni-channel retailing, supply chain, customer data security, business intelligence and analytics, mobility, IT governance, workforce management, services-oriented architectures, and software as a service (SaaS), Brian has led training seminars on selling technology value to retailers. Before RSR, Brian was CEO of Retail Systems Alert Group, a Boston-based research and events company, and advised technology companies on go-to-market strategies. He served as SVP and CIO at Longs Drug Stores (1993-2002) and Applications Director (1983-2002), during which time Longs was selected as InformationWeek’s #1 retail IT shop.