Raluca Druta is the HCM analyst for TEC (Technology Evaluation Centers). She holds a graduate diploma in computer science, and brings in-depth knowledge of various industries and their related business fields to her research. In addition to her experience as a consultant for IT firms in the areas of conflict management resolution and recruiting and staffing, Raluca has also implemented feedback management software and trained end users and administrators in higher education institutions. She is proficient in project management, and has a working familiarity with employee issues common to higher education, IT, retail, and manufacturing. Previously she was a professional services consultant with the Montreal-based feedback management software provider eXplorance. Blog: www.technologyevaluation.com/research/author/4/3456469.