Colleen Speer brings two decades of leadership experience and IT business expertise to her position as Vice President and Head of Active Global Support North America (AGS-NA). She is responsible for the support and technical health of SAP customer’s solution, and for driving growth in SAP’s strategic Premium Maintenance business which proactively helps customers simplify and accelerate their adoption of innovation technologies, such as HANA, Mobility and Cloud, without causing a disruption to their business. At SAP, Colleen has held various technical and leadership positions working with large multinational customers. She has firsthand experience helping customers leverage standardization and best practices to accelerate execution in all phases of the engagement lifecycle - Plan, Build, Run, and Operate. Prior to SAP, Colleen was a Business Analyst in the Retail Industry, analyzing business processes and working with development teams to build required software solutions.