Sumair Dutta is the Chief Customer Officer for The Service Council™ (TSC). In this role, Sumair is responsible for new member acquisition, member engagement, community expansion, as well as the development and expansion of TSC’s Smarter Services-oriented research agenda and portfolio. These research tools will provide service executives the ability to benchmark their operations and also provide guided insight to improve service organization performance. Sumair will also play a key role in building out TSC’s community platform focused on becoming the single source of information and networking for service executives globally. Prior to TSC, Sumair led Aberdeen’s Customer Experience and Service Management research practice and was integral in the development of Aberdeen’s Chief Service Officer Summit series. Sumair holds a BBA from the University of Wisconsin-Madison and MBA from Babson College.