Steve DiGioia has been in the hotel & restaurant business for 25+ years. From a 16 year old “prep-cook” in Chicago, to Brooklyn NY banquet waiter to Restaurant Director & Director of Banquets, Director of Food & Beverage to Area Director of Training, he has seen some of the best and worst at their trade. Known as “the ops guy” during his tenure at Hilton Hotels, Steve has redefined the operational & service standards for multiple food and beverage departments for some of the best names in the industry.
Steve’s newest challenge it to take the helm of a newly created position training 2000+ employees within our family of 6 resorts. Steve is the author of “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter”. His book provides real-world examples of the situations any waiter or bartender will face & gives the tools needed to create a memorable experience for your guests that can be used across all industries, resulting in better customer retention and repeat business for your company.