Brad Smith


Brad is a Customer Experience & Support Service Executive with deep expertise and passion around Customer Experience Journey design, Knowledge Management, Social Media/Community Support, Customer Centric Cultural Development, Corporate Business Architecture and Voice of the Customer informed services design. He brings 20+ years of leadership from the Start-up, Small Business, Web Consumer, Enterprise software, Communication Service Provider industries spanning sales & marketing, product management, Software development, service architecture and service/support delivery roles. I believe our goal should be simple: make every customer touch point matter...