Harriet is the General Manager Experience desig for Medibank, Australia's largest health insurance fund. Previously she was at Capco (a specialist Financial Services consultancy) in London as their principal experience design strategist. Given that titles are meaningless.. This means that she is fascinated by the intersection of people, change, product and service to transform and makes this happen with banks and other financial service institutions. She is driven by the development of purposeful services whether in health, financial services or communications through the development of outcomes not outputs. She is driven by a vision of a fairer world that sustains people and business. She has worked as an experience designer with NAB, Australia Post, some of the UK’s biggest banks, and supports a range of innovative start-ups from Singapore to Russia.