Claudia Faerber has more than 18 years of experience in OCM, Communications, Training, User Experience and Adoption, with a focus on SAP implementations. As a former customer of SAP (McKesson), Claudia has spent the last 7 years building Sustainment programs. She led a McKesson program that won the 2011 McKesson President’s Award and the 2012 SAP/ASUG Education Best Practice Award. Claudia joined SAP in 2013 and was the Keynote speaker for the 2014 SAP Insight Super User Conference. In addition to her accomplishments at McKesson and SAP, Claudia authored this article on building a Super User Network: https://www.sapeducationsolutions.com/assets/article_support/1_building-super-user-programs-with-horsepower_font-test-1394641485.pdf.