Jerry Silva is the Research Director for IDC Financial Insights’ Global Banking research practice focusing on technology transformation in banking worldwide. Jerry draws upon 30 years of experience in the financial services industry to cover a variety of topics, from infrastructure, to customer channels, to IT staffing and governance. His work for both institutions and vendors gives Jerry a broad perspective in technology strategies. Prior to joining IDC, Jerry ran his own technology consulting company assisting vendors and banking institutions with the development and deployment of technology solutions. His background includes almost 20 years running technology shops and transformational projects for a number of large banks in the U.S. Jerry’s research has been cited by publications like the Wall Street Journal, the Financial Times, and the Economist, as well as presented through industry conferences globally. His research can be found at IDC-FI.com.