Donna Cutting, CSP
Donna Cutting, CSP is the author of two books on customer service. Her most recent book, “501 Ways to Roll Out the Red Carpet for Your Customers,” was named by Forbes columnist Shep Hyken as one of the best business books of 2015. As the Founder and CEO (Chief Experience Officer) of Red-Carpet Learning Systems, Inc., she leads a team of customer service experts that train organizational leaders turn prospects into delighted customers; and delighted customers into raving fans. Also an in demand keynote speaker Donna has presented, consulted and developed training programs for a variety of customers in the senior living and healthcare; hospitality and entertainment; financial; and other fields.