Melissa Smith Haley, LMSW is the Director of Supportive Services for Volunteers of America Greater New Orleans. She has successfully managed several state and federal contracts totaling over four million dollars annually and a staff of 68. During her 10- year-tenure at Volunteers of America Greater New Orleans, she has been Facility Manager—Single Room Occupancy for Recovering Addicts, Assistant Program Director of Substance Abuse Services, Program Director of Recovery Services and Program Director of Children and Family Services. She has been promoted several times with a well-deserved reputation of getting things in order. Her duties include staff training, program growth, contract implementation, budget development and management, hiring, program outcomes, quality assurance and stakeholder engagement. Melissa earned her Bachelor’s Degree in Mass Communication from Xavier University in New Orleans and a Master’s Degree in Social Work from Clark Atlanta University in Georgia.