Ross is an author, consultant and speaker in the areas of sales, negotiation and employee engagement. His recent books include Turning You Customers into Long-Term Friends—the Secret Sauce that Guarantees Repeat and Referral Sales, 100% Employee Engagement—Guaranteed! and the soon to be released Taking Charge! Negotiating the Deal You want Every Time. He is also the author of Turning Your Customers into Your Sales Force, The X-Factor and his very popular newsletter: Ross Reck’s Weekly Reminder. In addition, he is coauthor of the best-selling The Win-Win Negotiator, REVVED! and Instant Turnaround! A compelling and dynamic speaker, Ross has been featured at hundreds of meetings, conferences and conventions throughout the United States, Canada, Latin America, Europe and Asia. His consulting clients include Hewlett-Packard, John Deere, American Express, Janssen-Ortho, Inc., Shire Pharmaceuticals, Philip Morris International, the Chicago Cubs, Rolls-Royce and Xerox.