Highly experienced and passionate insurance executive with proven record of success spearheading claims operations. Strategically manages claims operation as a profit center. Executes leadership initiatives with integrity throughout and after start-up phase. Strong business acumen with proven track record promoting customer-centric claims handling, industry-leading best practices and legal compliance. Effective servant leader who successfully manages diverse workforce. Leads strategy development and oversees property and casualty claims. Dedicated to improving customer satisfaction in support of maintaining brand loyalty. Effectively aligns business and human capital needs. Analytical, metrics-focused, detailed and results-driven. Strong interpersonal skills. Creative and resourceful problem solver with solid commitment to continuous learning.