Jerry Silva is Vice President of IDC Financial Insights responsible for global banking research. Jerry focuses on technology trends and customer expectations and behaviors in banking worldwide. He draws upon 35 years of experience in the financial services industry to cover a variety of topics, from banking infrastructures, back and front office systems, technology workforce optimization, security and fraud, IT work resources, enterprise mobility, and payments. Jerry is a trusted adviser and strategist to banks and technology providers in the areas of technology strategy and deployment, product management, marketing, and business development. He is a sought-after speaker at industry events, and contributor to publications such as Wall Street Journal, New York Times, Harvard Business Review, and The Economist.