L. Hillary Basden
L. Hillary Basden is a registered nurse who has worked in direct patient care for more than 10 years. She has clinical experience in emergency medicine, medical/surgical nursing, and cardiology. Through the course of her early nursing professional career, she began to recognize the signs of burnout and compassion fatigue with in care teams, and its impact in patient care delivery. This along with her strong faith and servant focused principles, motivated her to explore innovative strategies for elevating teams to promote better outcomes with staff engagement and improved patient and family experiences. As the University of Mississippi Medical Center began to expand its Office of Patient Experience services in 2019, Ms. Basden became Program Manager joining a growing team dedicated to enhancing organizational culture and patient and family care. She led the development of hospital based programmatic work including Healing Arts programs, Pet Therapy, and Patient and Advisory Councils.
