Stacy Sherman is a Customer Experience (CX) Leader, Strategist & Practitioner. Fearlessly dedicated to humanizing business & differentiating brands beyond price. She doesn’t just talk about it. She's doing it every day by challenging the status quo, building a customer-centric culture, maximizing employee engagement, and customer satisfaction. She's currently the CX Director at Schindler Elevator Corporation, and formerly led CX & Digital Marketing at Verizon. When Stacy's not at work, she's blogging, writing for Forbes, and other publications. She's also speaking, podcasting, and coaching people about DoingCXRight®?. Read her blogs at www.DoingCXRight.com @stacysherman.