Deepak Sharma is a founding partner and co-leader for Deloitte’s Customer Success/Customer Outcomes practice that advises, designs and executes complex customer transformations for Chief Customer/Client Officers (CCOs) in the mid-market to Fortune 500 companies. He has 20+ years of experience in high tech industry. He is an advisor to Chief Customer Officers, VP of Customer Success, CMOs and leaders of Services and Support in large organizations. Deepak is a key speaker on Customer Success (CS) and has published thought leadership articles on CS, digital transformations, support experience, networking, business innovation, brand strategy, cloud and wireless technologies. Deepak is also the DEI team leader for Deloitte’s managers across TMT (Tech, Media and Telco) practice in US.