Keith Swenson is Vice President of Research and Development at Fujitsu America and involved in the Interstage family of enterprise middleware products. He is a widely known pioneer in collaboration software and web services, and has played key roles in the development of multiple industry standards on workflow and business process management (BPM). He is currently the Chairman of the Workflow Management Coalition. Keith previously led the development of collaboration software at MS2, Netscape, Ashton Tate, and Fujitsu. From 1995 to 1997 he served as Vice Chairman of the ACM Special Interest Group for Group Support Systems. In 2004, he was awarded the Marvin L. Manheim Award for outstanding contributions in the field of workflow. Co-author of more than 10 books, his latest book, “When Thinking Matters in the Workplace”, explains how to avoid stifling creativity and enhance innovation through the appropriate use of process technology. Keith’s 2010 book, “Mastering the Unpredictable”, introduced and defined the field of adaptive case management and established him as a Top Influencer in the field. He holds a Master’s degree in Computer Science and a Bachelor’s degree in Physics from the University of California, San Diego. He blogs at https://social-biz.org/.