Marc DeCastro
Marc DeCastro is Research Director for IDC Financial Insights responsible for the consumer banking engagement strategy practice. Mr. DeCastros core research coverage includes the complete omniexperience journey for the retail customer, including branch transformation, digital product strategies, contact center and onboarding. Based on his background covering the consumer banking space, Mr. DeCastros research also includes a particular emphasis on how consumer trends and habits are forming the next generation products and services that utilize current and emerging technology.
