Tom is CEO of Profitable Ideas Exchange (PIE), a leading consultancy focused on helping expert services firms with business development by building peer communities of likely buyers. Tom is the author of Never Say Sell (Wiley, 2021), a silver axiom award winning guide of how recurring revenue is driven at expert firms like BCG, KPMG, EY and other professional service firms, How Clients Buy (Wiley, 2018), a guide to business development for professional services firms, as well as Bread and Butter, (St. Martin’s Press, 2001) a book that describes his work at Great Harvest and how he and his team created a nationally recognized corporate learning community and culture of best practices using collaborative networks. He has been featured on the pages of Inc. magazine, Fast Company, Money, Entrepreneur, Success, the Economist, Newsweek, the Washington Post, USA Today, the New York Times, the Wall Street Journal, and is often on the road speaking before consulting and professional services firms. Before joining PIE, McMakin was a co-founder and managing director with Orchard Holdings Group, a private equity firm as well as an operating affiliate at McCown DeLeeuw and TSG Consumer, two billion-dollar consumer-focused buyout groups. Prior to this, he served as the COO of Great Harvest Bread Co., a multi-unit operator of bread stores. He is a graduate of Oberlin College and a former Peace Corps Volunteer in Cameroon. Tom and his family live in Bozeman, Montana.