Adam Alfia
Our guest today is Adam Alfia, a serial entrepreneur, and the Founder & Managing Director at Realtime Feedback. Realtime Feedback is an award-winning customer engagement platform that allows customers & employees in your stores/venues to communicate with management easily & instantly. By using smart QR codes, customers/guests & employees can easily let management know not only about issues and concerns as they happen, but also employee accolades as well as recognition. Adam is a big customer service nut and can’t stand when companies deliver a sub-par experience. He hopes that Feedback will help companies learn more about customer experiences as they happen and give them a chance to correct the issues. Adam Alfia graduated from SMU in only 2.5 years on an academic scholarship. Adam started a European auto repair shop, motivated by a business plan project assigned by his professor. Within five years, he expanded the auto repair facilities to four locations and sold them all in 2005 for $7.5m, paid out over three years. In 2010 Adam secured a national contract with Infiniti, the auto manufacturer, to include the personal assistant service on every vehicle they sell. Since then, his company Maestro has grown to include Nissan, Infiniti, Mitsubishi, and Subaru. Along the way, Adam has launched a successful chain of restaurants called Shell Shack. Adam has 6 kids and was involved in over 25 businesses, and enjoys snowboarding, exercising, and traveling like crazy.
