Connie Trujillo serves as the Deputy Chief, California Department of Consumer Affairs' Bureau of Security and Investigative Services, helping to manage the agency's consumer protection, licensing & enforcement regulation of the private security industry. In 1987, Ms Trujillo started her career in Enforcement with the Contractors State License Board as an investigator. Ms. Trujillo was instrumental in establishing the Application Investigation Unit, providing statewide training for the Enforcement staff & developing procedures to process complaints submitted via the internet. The Contractors State License Board processes more than 20,000 complaints each year, Ms.Trujillo lead her staff to eliminate all aged complaints. Ms. Trujillo is a member of the interdependent Process Improvement Team (PIT) that serves as the Department of Consumer Affair’s main resource for planning, developing, evaluating, and prioritizing process improvement initiatives with Department-wide impact.