How many times a week, maybe even in a day, do you have to check with your supervisor in order to make a decision? Let’s say a customer approaches you with a question that escalates and you find yourself in need of your supervisor in order to make a decision and resolve the issue, but your supervisor has to bring it to their manager and so on. As the customer, you are feeling neglected and irritated. Lack of empowerment leads to poor customer service and has a negative impact on employee engagement. Wouldn’t it be much simpler to cut through the red tape and allow your employees to have the au
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