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Discretionary effort is now a new concept; but today it may be more commonly seen as “going the extra mile.” Discretionary effort is the level of effort you are capable of giving to a task beyond minimum requirements, and its impact on the end result can be fairly impressive. Everyone has a reservoir of discretionary effort at their disposal each and every day, and tapping into it improves quality, productivity and job satisfaction. So, how do you as a manager tap into your employee’s discretionary effort? Larry Sternberg and Kim Turnage have the answers in this week’s episode of “Managing to
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