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The buzz: “Can a machine converse with a human with enough facility that the human could not tell that she was talking to a machine?…a mirror in which men wish only to see themselves.” (C.M. Valente). With 4 billion people worldwide using text messaging apps, brands have tremendous opportunity to expand their reach on Facebook Messenger, WhatsApp, Telegram, WeChat, and more. But now the Era of Conversational AI has arrived. Have you met Alaska Air’s Ai-enabled virtual assistant Jenn, who answers questions in beautiful natural language? We’ll explore how businesses like yours can use Conversati
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