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In this episode, host Dave Goldberg is joined by special guest Dan Heath, co-author, along with his brother Chip, of four New York Times bestsellers: "Decisive", "Switch", "Made to Stick", and their latest book, "The Power of Moments". "The Power of Moments" is written for anyone who cares about improving experience: service executives improving the customer experience, or HR managers improving the employee experience, or caregivers improving the patient experience, or parents improving their kids’ experience. Join Dan, Dave, and "A Whole New Engineer" co-author Mark Somerville as they explor
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