The buzz: “The customer’s perception is your reality” (Kate Zabriskie). Computers, mobile phones and devices listen, learn, speak in human-like cognitive interactions, thanks to Artificial Intelligence. Smart companies are marrying AI-savvy bots with a human touch to help customer service reps prioritize, respond better, and proactively offer solutions that may eliminate the need for service. Can AI revolutionize your customer service interactions and service models? The experts speak. Bejoy Narayana, Boodskapper: “I've never met anyone who likes calling a business. And no one wants to have to
|