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There are many security & privacy issues related to business process outsourcing (BPO) in general, and to contact centers in particular. The Data Privacy Asia conference (www.DataPrivacyAsia.com) in Manila, Philippines, Sept 19 & 20 will provide advice for how to effectively address those issues. There are many key issues organizations must consider when contracting contact centers: access controls to personal data, ensuring compliance with necessary legal requirements, how caller identities will be confirmed, breach response practices and details, and many more. Organizations need to
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