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This episode of The North Star challenges what has been a long-held assumption by business professionals around the world – that formally defined, automated business process models increase efficiency, effectiveness, and resiliency. Fifty years ago, computer programs were based on flowcharts, step-by-step decision structures that programmers turned into software. That software, much of which still runs today, could not adapt to conditions not considered in the original flowchart, which forced programmers to build more software. Decades later, organizations are collectively stuck with billions
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