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When Covid-19 struck, it forced societal changes around the world. Overnight, governments issued orders that limited large gatherings of people, restricted in-person business operations, and encouraged people to work from home as much as possible. The result was that businesses began to look for ways to continue their operations remotely, as consumers fast-forwarded into an almost entirely digital world.
So what happened? Consumers shopped more online, and businesses had to adapt. But we are in the new normal, which is blended. So what are consumers looking for? Have we become new br
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