October 13th 2021: Becoming A Digitally Resilient Retailer

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Becoming Digitally Resilient with IDC Industry Thought Leadership

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October 13th 2021: Becoming A Digitally Resilient Retailer – Part 2

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today’s topic: Becoming A Digitally Resilient Retailer – An Intelligent Future, Today. IDC Retail Analyst experts Jon Duke, Dorothy Creamer and Jordan Speer discuss the opportunities for retailers to adopt intelligent analytics across their organizations to improve decision-making and drive customer loyalty – not as a bet placed on the future, but as an essential investment for an intelligent future – today. Becoming A Digitally Resilient Retailer continues in our next weekly podcast, followed by other indu

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Featured Guests

Jon Duke

Jon Duke is Research Vice President, Retail Insights at IDC. Jon leads the Intelligent Product Merchandising and Marketing Strategies practice and is responsible for delivering IDC Retail Insights’ authoritative perspective on how retailers can leverage technology solutions to achieve key operational, tactical, and strategic objectives across the merchandising and marketing functions.

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Dorothy Creamer

Dorothy Creamer is Research Manager for IDC Research, Hospitality & Travel Digital Transformation Strategies, providing research and advisory services for hotels, casinos, restaurants and travel organizations. Ms. Creamer’s research focuses on how these business segments are transforming and leveraging technology to increase efficiencies, deliver operational benefits and identify new revenue streams. Ms. Creamer’s research reports on effective digital strategies to empower both guests and employees and analysis of areas of opportunity in a fast-evolving and highly competitive segment. Prior to joining IDC, Ms. Creamer was Editor-in-Chief of Hospitality Technology (HT) magazine, where she was

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Jordan Speer

Jordan Speer is Research Manager for IDC Retail Insights, responsible for covering the global supply chain. Ms. Speer’s core research examines how digital technology opens opportunities to better connect and optimize the execution of the end-to-end supply chain from order creation through order fulfillment. Her research includes sourcing, transportation, warehouse, order, and labor management, returns, and global trade management with particular emphasis on how leading-edge technologies such as AI and analytics are key to evolving and improving these processes. Ms. Speer works with retailers and technology providers to help all parties understand where the industry is headed and which best p

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