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Dr. Michelli is an award winning author of a hot new book about leadership and service excellence at the Ritz-Carlton Hotel Company, titled: The New Gold Standard. Dr. Michelli's recent book The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, has consistently achieved bestseller status on the Wall Street Journal, BusinessWeek Magazine, and USA Today lists. He has been featured on television programs such as The Glenn Beck Show and CNBC’s “On the Money” and has conducted hundreds of radio and print interviews. Dr. Michelli’s other books include When Fish Fly: Le
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