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Kira Copperman is a social worker and the President of KBC Consulting, a healthcare consulting firm that specializes in helping medical professionals improve their frontline customer service. Prior to KBC Consulting, she was the practice manager for a large fertility center in Manhattan entitled Reproductive Medicine Associates of New York. In 2006, she was honored by RESOLVE, the national infertility support organization, with "The Friend of RESOLVE" award because of her dedication and commitment to the organization. Her experience with patients dealing with the emotional side effects that
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