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Kerry Patterson shares how to communicate for healthy results, think before speaking, be aware of context and conditions of a discussion, and maintain respect even when disagreeing – skills ideal for individual, family, and organizational success. Learn to: Focus on goals when emotions run strong; Increase awareness of warning signs that a conversation is about to take a turn for the worse; Make it safe to talk about anything; Create healthy dialogue even when scared, angry, frustrated or hurt; Say potentially hurtful things in a way that minimizes defensiveness; Listen effectively when others
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