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Donna Flagg, consultant and author of Surviving Dreaded Conversations, reveals dos and don’ts and easy-to-memorize scripts for the tongue-tied. She shares insights like: There is real value in being forthcoming and forthright; Communication is the most powerful tool at work; High emotions are what most often deteriorate the integrity of a conversation; and Worrying about what someone might do or say creates barriers that can be difficult or even impossible to overcome. While the thought of having a difficult work conversation is unpleasant, the experience doesn’t have to be. It’s all about tel
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