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Technology Revolution: The Future of Now

Technology Revolution: The Future of Now

Wednesday at 8 AM Pacific/11 AM Eastern

March 21st 2012: Love Thy Customer: What have you done for them lately?

“Demanding, vocal, impatient, and always right.” If this describes your customers, are you tempted to just give up and find new ones? Don’t do it, cautions Becky Carroll, author of The Hidden Power of Your Customers. “The popularity of social media and ubiquitous mobile phones have created the perfect storm for customer service - and companies need to get it right or suffer the very public consequences.” How to win this challenge? According to Forrester’s Megan Burns, “Enjoyable experiences are the first step to creating emotional connections with customers.” And for Vision 33’s Carl B. Lew

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Featured Guests

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Becky Carroll

Becky Carroll is a Director in PwC’s Customer Impact Consulting group and leads the social media consulting practice in Southern California, as well as the firm’s Social Care practice. Becky helps clients define and implement strategies to drive digital customer engagement and improved customer experiences resulting in business impact throughout the social enterprise. She is the author of The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers (Wiley, 2011) on the topic of customer experience and loyalty; her book has been used as a textbook at Johns Hopkins University. She was the Social Media Contributor for the NBC TV Morning Show in San Diego and
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Megan Burns

Megan Burns, Principal Analyst serving Enterprise Customer Experience Professionals at Forrester, is a leading expert on measuring customer experience, benchmarking a company's ability to deliver great customer experience, estimating the ROI of a
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Carl B. Lewis

Carl B. Lewis, General Manager for Vision33 Total Care, is an experienced consultant and respected advisor responsible for managing the backbone of Vision33’s national customer service offering. Vision33 is an award-winning, SAP Gold Channel Partner offering solutions to small and midsized enterprise (SME) customers.
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Alan Chow

Alan Chow, Chief Customer Officer Teradata Corporation, uses his extensive knowledge of Teradata’s technology, products, and services to advocate for customers and to ensure that the company’s customer strategy reflects
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Saul Colt

Saul Colt is the Founder and Creative Director of Saul Colt - The Idea Integration Company. In his career he has been named as one of the iMEDIA 25: Internet Marketing Leaders & Innovators as well as been called one of Canada’s best community builders/experiential marketers.
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Hillel Sackstein

Hillel Sackstein, President & CEO, founded Virtual Graffiti, Inc, as an e-commerce software development company in 1999. Within a few years, he shifted the company's core focus to the fast-growing network security market. Under his leadership,
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