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Healthcare organizations are under renewed pressure to improve quality and reduce costs. Kaizen, as a methodology, lets front-line staff engage in a process of everyday improvement that results in safer patient care, better patient care, and a more rewarding care-giving experience. As these improve, costs shrink. This week at The Visual Workplace, Gwendolyn Galsworth (your host and visual workplace expert) interviews Mark Graban, lean healthcare expert, speaker, blogger (www.leanblog.org), and author of Lean Hospitals. His brand new book (co-authored with Joe Schwartz) is Healthcare Kaizen: a
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