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Technology Revolution: The Future of Now

Technology Revolution: The Future of Now

Wednesday at 8 AM Pacific/11 AM Eastern

August 7th 2013: The Digital Insurer: Opportunities with Customer Centricity Trends

Today’s buzz: Insurance industry. Do you gnash your teeth every time you deal with insurers? Do they even know the meaning of ‘customer experience’? The experts speak. Mark Breading, Strategy Meets Action: “The insurance industry is in the midst of a long transition from paper to digital, affecting every part of the business, but especially the customer experience.” Nathan Golia, Insurance & Technology: “I had the good providence to stumble upon a plan of the city council. A construction plan of epic proportions. We're calling it a freeway. Eight lanes of shimmering cement running from her

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Featured Guests

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Mark Breading

Mark Breading is a Partner at Strategy Meets Action (SMA), a strategic advisory firm offering a unique blend of advisory, research, and project-based consulting services to insurance companies and solution providers.
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Nathan Golia

Nathan Golia is Senior Editor of Insurance & Technology (I&T). He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems
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Kathy Hutson

Kathy Hutson is Global Insurance Segment Leader for IBM Global Insurance, specializing in technology solutions that help insurers develop compelling customer experiences and winning distribution strategies. She has over 14 years of experience in the Financial Services Industry working with insurance companies globally, including roles at Citigroup, the New York State Insurance Department, and McKinsey & Company. Kathy has a Master’s Degree in Public Policy from the Harvard Kennedy School and a Bachelor of Arts in Economics and English from Lafayette College.
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Bob Cummings

Bob Cummings, Head of SAP’s Industry Business Unit for Insurance, is responsible for SAP’s offering to insurance companies.
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